FAQs

Unable to Login.
Please ensure that:
1. You are connected to the internet
2.
You have attempted to authorize, by swiping down from the top of your app, click on the ‘Settings’ button and on the settings page, click the Authorize / Un-authorize.
3. You have install the ‘localhost’ certificate. This can be done, either by installing when the app is launched, for which a dialog pops requesting for you to install, or, by swiping down, click on the ‘Settings’ button and on the page, click on ‘Install Certificate’.

To login G10+ on BlackBerry 10.3.3, please read the following carefully:

  1. When the app launches for the first time, please install the certificate it asks via the dialog. Without the use of the certificate ‘localhost’, G10+ will not login, returning an error 405 instead. Please note that the use of the certificate and SSl encryption is mandated by Google.
  2. As the app launches, the device browser opens automatically and tries to login, but an error 405, will surface.
  3. After the certificate is installed, try to authorize again, by swiping down to ‘Settings’ tab and check for ‘Re-authorise/De-authorise’. The login attempt is successful.

How do i login the first time i open the app?.
When you open the app for the very first time, the app invokes your device BlackBerry browser, so you can login, authorize access for the G10+.

Why use my Device Browser?.
The device browser is used to guarantee safety, such that you can be assured your login credentials are not collected in any form whatsoever when you input them, thus assuring that your logging and authorization are done in a safe environment free from reach of any nefarious activity. You can always trust jendorskiLabs with your login credentials, therefore you can use the in-app browser, if only you choose. To enable this, swipe down the app and click on the ‘Settings’ button. Toggle the External Browser to authorize using the in-app browser.

Why can i not post status on Google+?.
The Google+ API offered by its company, Google Inc, offers only a read-only access to information, which means that only authoruzed users’ public activities can be accessed.

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